Gov. John Bel Edwards’ Office of Community Development is warning residents of emails and telephone calls claiming that flood-impacted families have been approved for grants. These messages are often scams to obtain recipients’ personal information.
Every homeowner participating in the Restore Louisiana Homeowner Assistance Program will be contacted through phone calls, texts and email messages.
It is important to note that when contacted by phone, the Restore Louisiana staff will confirm who they are by referring to a homeowner’s survey account number. Compare this number to your survey account number before giving out any personal information.
The Restore Louisiana program always texts individuals directly or sends email from the official Restore Louisiana addresses, email@example.com and firstname.lastname@example.org, for survey and upcoming application information. Before responding to any assistance-related email, residents should verify messages were sent from those exact addresses.
If residents are unsure of the authenticity of a phone call or email, they are encouraged to contact the Restore Louisiana program at email@example.com or the call center at 866-735-2001.
The Restore Louisiana Homeowner Assistance Program began offering its initial survey on April 10. Since then, residents also have been warned to avoid third parties that charge fees to help complete the survey. The survey is offered through the state for free.
The survey is now available online at the restore.la.gov website. It takes about 15 minutes to complete and no documentation is required. The survey is also available through the call center at (866) 735-2001 from 7 a.m. to 7 p.m. Monday through Saturday.
Survey responses indicate residents’ level of need and help determine which phase of the assistance program they may be eligible for. Survey answers do not determine final eligibility or award amounts. These determinations are made through the application step. Homeowners are invited to apply based on the appropriate phase. More information about the program’s six phases is available here.
Residents are asked to keep in mind that some homeowners who take the survey and may be eligible for assistance may have to wait before they apply for the program. This approach ensures that all eligible homeowners can receive assistance as efficiently as possible.
In the meantime, if you have any questions, please email firstname.lastname@example.org.