PUA customers will remain under a boil advisory until further notice.

UPDATE January 3, 7:04 p.m.: 

Ascension Parish officials report significant progress in restoring water to customers in Donaldsonville. Water pressure is low but adequate to serve all customers, and supplies are being replenished rapidly. Parish officials are cautiously optimistic that water service will not be shut off at 10 pm. The few customers who have not yet had service restored will not have it turned on until 4 am.

UPDATE 2:59 p.m. - Partial Water Service Restored to Donaldsonville

Ascension Parish President Kenny Matassa and officials with Parish Utilities announced this afternoon that as of 2:00 pm, partial water service has been restored to 80% of customers in Donaldsonville, including the critical areas Prevost Memorial Hospital, Chateau DeVille Rehab and Retirement Center, and DaVita Dialysis Center.

“Our employees have been diligently working nonstop to restore water service to Donaldsonville,” said Matassa.
Matassa has asked everyone to please help to conserve water, otherwise the system will not replenish, and the water system will have to be shut down before 10 pm.

Matassa said that Parish government has arranged for a water tanker to be at the DPW building, 725 Church Street in Donaldsonville, providing free drinking water until 8:00 pm. Residents are requested to bring their own containers, and parish employees will be on hand to assist. Matassa also asked neighbors to check on neighbors.

“If you know your neighbors are away, please check their homes for water leaks,” he said. “We will send emergency crews out to turn the water off.”

A Boil Water Advisory remains in effect until further notice.

At about 5 a.m. on Wednesday, January 3, 2018, Parish Utilities of Ascension (PUA), providing water service to the City of Donaldsonville, made the decision to turn off water to its customers. Overnight subfreezing temperatures caused some water lines to break, and customers leaving their faucets open resulted in rapid and severe water depletion in the system storage tanks. Water was being used faster than it was being made.

At this time, PUA officials are isolating lines to be able to provide water to the most critical services: Prevost Memorial Hospital and Chateau DeVille Rehab and Retirement Center. Water is expected to be restored there by midday or early afternoon. Bottled water has been and continues to be provided to those facilities by Ascension Parish OHSEP.

PUA will shut off all water at 10 p.m. Wednesday, January 3 in order to replenish supplies. Full water service is expected to return to all customers by 4 a.m. on Thursday, January 4. All customers are urged to turn off all faucets in their homes and businesses. PUA customers will remain under a boil advisory until further notice. Customers being served in unincorporated West Ascension by ACUD #1 are not affected.

Contributed by Parish of Ascension