The easy way to skip the Starbucks line at Phoenix Sky Harbor Airport

Michael Salerno
Arizona Republic

You're at the airport, you're anxiously waiting for your plane to arrive, and you want coffee.

But you're discouraged by the sight of dozens of people waiting in line at Starbucks.

With a little help from your phone, it's possible to get ahead of the line.

Flyers can order online from all Starbucks locations at Phoenix Sky Harbor International Airport, its staff tweeted on Tuesday.

The ability to skip the line by ordering coffee and food online is yet another way Sky Harbor is enhancing the customer experience, work that also includes the recent debut of a new Southwest Airlines concourse in Terminal 4. Passengers also can make a reservation to go to the head of the TSA security line.

Coming soon:This metro Phoenix airport is getting new restaurants, big upgrades

How to skip the Starbucks line at Sky Harbor

People can order from Starbucks’ Phoenix airport locations through the Starbucks app or website.

Go to “Order” on the app or “Find a store” on the website and search for locations. Select the airport location you wish to order from.

Starbucks has two locations in Terminal 3 (the one past security remains closed in the wake of pandemic staffing issues) and three locations in Terminal 4, airport spokesman Greg Roybal said.

Drinks, food, merchandise and a small selection of whole-bean and instant coffee to make at home can be ordered online, according to Starbucks.

Mobile ordering was recently introduced

Starbucks began testing mobile ordering at a handful of locations nationwide last year.

An updated agreement with HMSHost, which operates close to 400 Starbucks locations in airports and travel centers in North America, paved the way for Starbucks' airport locations to handle mobile ordering technology and mobile pay.

In a press release, HMSHost said the agreement would transform travelers' experience of ordering coffee.

"Our scale and expertise will define the future coffee experience and deliver innovations that facilitate speed of service and operational efficiency," Steve Johnson, HMSHost President and CEO, said last year. “We are leveraging unique technologies from both companies to help us respond to the evolving needs of travelers.”

The Starbucks location before security in Sky Harbor Terminal 4 began taking mobile orders in October 2021, Roybal said. The remaining locations added that capability around the start of 2022, he said.

Reach the reporter at Follow him on Twitter @salerno_phx.

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